What Information We Collect and Why
When you register, we collect your name, email address, phone number and account credentials. If you deposit or withdraw using bKash, Nagad or Rocket, we also record the transaction reference, wallet number and payment amount — enough to verify the transfer and match it to your
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account. We do not store your full mobile banking PIN or password at any point. Device data — browser type, IP address and session timestamps — is logged automatically each time you access the platform. This helps us detect unusual login patterns and protect your account
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from unauthorised access. We may also collect location data at the region level to confirm that access is from an eligible region under local law. We hold your data only for as long as your account is active or as required by applicable rules. When that
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period ends, personal records are deleted or anonymised. Your payment data linked to bKash, Nagad or Rocket transactions is retained for the period required by financial record-keeping obligations, after which it is purged from active systems.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.